Do you have a physical store?
No, we work out of our warehouse.
Are your shoes authentic?
We only sell 100% AUTHENTIC shoes with a money back GUARANTEE! Shop with confidence!
Can I see more pictures of the shoes?
We will gladly send you more pictures via email upon request. Email us with desired size and model.
What forms of payment do you accept?
We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments through PayPal. Cash or credit transactions (3% fee via square) are available for all local meet-ups.
How secure is this store?
We are PayPal Verified and use PayPal for payments. PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
Confirmed address?
We only ship to the billing address on your credit card or to CONFIRMED addresses on your PayPal account. We will NOT ship to UNCONFIRMED addresses. Please make sure your address is confirmed prior to checkout or we will issue a refund.
Do I have to pay sales tax?
Only CA residents are required to pay sales tax. We are a legitimate business.
What shipping method(s) do you use?
Standard shipping for orders in the United States are shipped via USPS Priority Mail and/or UPS Ground Service. International orders are shipped via USPS Priority International Mail.
How long does it take for items to arrive?
We take 24-72 hours to process and ship out orders (excluding weekends). Standard shipping for orders within the US takes 3-5 business days. International orders usually take 6-10 days to arrive depending on your location and customs processing. *Please note: Orders will not be processed or shipped until payment is cleared.
How much does shipping cost?
Shipping costs start at $20+ flat rate depending on the weight of your package(s). Combined shipping is $10 for each addition pair of shoe(s). International shipping costs start at $40+ depending on your location and the weight of your package(s). Combined international shipping costs start at $25+ for each addition pair of shoe(s). INSURANCE is optional at the buyer’s expense. You are responsible for contacting us prior to checkout if you want to insure your package(s). All items will be insured for the exact purchase amount.
Do I get a tracking number?
The email you use via PayPal will automatically send you a tracking number FREE of charge after your product has been processed for mailing.
Do you ship internationally?
Yes, we ship internationally to almost every country. Your item(s) will normally be marked as a "gift" to keep costs to a minimum and help avoid extra fees. *Please note: Orders shipped outside of the U.S. are subject to regular customs inspections, duties, and fees levied by the destination country. FlySoleciety.com is NOT responsible for ANY customs fees. The buyer is responsible for any and all customs fees that may arise.
What is your return policy?
All sales are final. No refunds or exchanges unless your order was mistakenly processed by us.